Frequently Asked Questions

General Information
»	How to go to Bintan?
»	Do i need any Visa Entry to Bintan?

Booking Information
»	How do i make any reservation on your site ?
»	What payment method do you accept?
»	Can i customize my tour package?
»	How do i cancel my reservation?

Customer Service
»	Hours of Operation
»	Send an Email
»	Telephone/Fax Numbers

How to go to Bintan?

Where are you coming from?

JAKARTA

Flight from Jakarta (Soekarno Hatta) - Tanjung Pinang (Kijang) by Sriwijaya Airlines , Lion Air, Garuda Airlines

Flight Schedule :

Sriwijaya Air Daily Flight (Depart from Jakarta at 18.10 PM - Arrival at Tanjung Pinang at 19.35 PM) (Depart from Tanjung Pinang 07.00 AM - Jakarta 08.30 AM)

Lion Air Daily Flight : (Depart from Jakarta at 13.10 PM - Arrival at Tanjung Pinang at 14.40 PM) (Depart from Tanjung Pinang at 15.20 PM - Arrival at Jakarta at 16.40 PM)

Garuda Air Daily Flight : (Depart from Jakarta at 05.20 AM - Arrival at Tanjung Pinang at 07.05 AM) (Depart from Tanjung Pinang at 07.45 PM - Arrival at Jakarta at 09.20 PM)

BATAM

There is many ferry awaiting. Every fifteen minutes,from 0720 WIB to 1820 WIB daily.

From Punggur Ferry Terminal, Batam to Sri Bintan Pura Ferry

Terminal, Tanjungpinang. And it takes about an hour only.

We can take MV SENTOSA or MV BARUNA, the ferry fare is Rp.110,000 for two way include sea port tax.

Duration : 60 minutes

SINGAPORE

15 minutes of Airport Transfer if you're from Changi International Airport Singapore. (please contact us to arrange special pick up in Changi International Airport)

Tanah Merah Ferry Terminal is the departure terminal if you are from Singapore.

We can choose which destination we want to arrive in Bintan Island.

Sri Bintan Pura Ferry Terminal at Tanjungpinang or Bandar Bentan Telani at Lagoi (Bintan Resort)

You may go any time you want, but make sure book your ferry seat earlier especially at the weekend and public holiday. Be sure that you are check in half an hour before departure time. If not we will missed the ferry, because you are not allowed to board to the ferry if you are late.

Sri Bintan Pura Ferry Terminal

Your arrival terminal to:

Tanjung Pinang Hotels

Aston Hotel Tanjung Pinang
CK Hotel Tanjung Pinang
Nite & Day Hotel Tanjung Pinang

For Reservation:

Majestic: +65 6278 9688
Sindo: +65 6331 4122

Duration: 105 minutes

Ferry Fare:

Sindo :SGD 57.00 ( Adult or Child)
Majestic: SGD 61.00 (Adult or Child)

(Includes Singapore & Bintan Sea port tax and Seat Confirmation Fee)

[ See The Ferry Schedule ]

Bintan Lagoon Ferry Terminal

Your arrival terminal to:

Bintan Lagoon Resort
Bintan Lagoon Golf Club

Duration: 75 minutes

[ See The Ferry Schedule ]
Fare (Adult): SGD 74 (Weekends) SGD 62 (Weekdays)
Fare (Child/Infant): SGD 60 (Weekends) SGD 50 (Weekdays)
(Includes Security Tax & Fuel Cost Adjustment Levy)

Bandar Bentan Telani Ferry Terminal

Your arrival terminal to:

North Bintan Resorts

Angsana Bintan Resort
Anmon Bintan Resort
Banyan Tree Bintan Resort
Bintan Lagoon Resort
Cassia Bintan Resort
De Bintan Villa
Doulos Phos The Ship Hotel
Holiday Villa Pantai Indah
Mayang Sari Beach Resort
Natra Bintan Resort
Nirwana Beach Club
Nirwana Resort Hotel
The Residence Bintan
The Sanchaya Resort

East Bintan Resort

Bintan Agro Beach Resort
Bintan Spa Villa
Madu Tiga Beach Resort
Marjoly Beach Resort

Bintan Golf Course

Laguna Golf Bintan
Ria Bintan Golf

Duration: 60 minutes [ See The Ferry Schedule ]
Fare (Adult): SGD 70 (Weekends) SGD 58 (Weekdays)
Fare (Child/Infant): SGD 58 (Weekends) SGD 50 (Weekends)
(Includes Security Tax & Fuel Cost Adjustment Levy)

JOHOR BAHRU, MALAYSIA

You may also take a direct ferry from Johor Bahru, Malaysia to Bintan Island.

From The Zon - Stulang Laut International Ferry Terminal, you can get a way to Tanjungpinang Sri Bintan Pura Ferry Terminal.

Do bear in mind that ferry departure is very on time and make sure that we are checking in half an hour before departure time.

Duration: 165 minutes

For Reservation:

The Zon: +607-221 1677

[ See The Ferry Schedule ]

Do i need any Visa Entry to Bintan?

Visa-free entry countries (effective 19 Nov 2015)
Nationals of Algeria, Angola, Argentina, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Brunei Darussalam, Bulgaria, Cambodia, Canada, Chile, China (PRC), Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, East Timor, Ecuador, Egypt, Estonia, Fiji, Finland, France, Germany, Ghana,Greece, Hongkong SAR, Hungary, Iceland, India, Ireland, Italy, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau SAR, Malaysia, Maldives, Malta, Mexico, Monaco, Morocco, Myanmar, Netherlands, New Zealand, Norway, Oman, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States of America, Vatican, Venezuela, Vietnam are given visa-free entry facility for maximum of 30 days

Countries / Nationals that require Visa-on-arrival (VOA) are as follows:
Andorra, Australia, Brazil, Libya

For the following British Nationality types require VISA to enter Indonesia :
- British Overseas Territories Citizen
- British National (Overseas)
- British Overseas Citizens
- British Subject
- British Protected Person

The visa on arrival is USD 15 for maximum stay 7 days per entry and USD 35 for maximum stay 30 days per entry

Countries/ Nationals NOT listed above are required to apply visa at Indonesia Embassy in your respective country.

How do i make any booking on your site ?

There are few steps in order to make your booking on any travel package offered in our website as follows:
1. Select your desired package and click on "Book Now" button.
2. Please complete the Booking Form provided on the website.
3. Click on "Submit" button in order to post your booking to us.
4. We'll reply to your booking within 24 hours. An email of payment notification with your booking number will be sent to your email.
5. Complete your payment and we will send you a printable service vouchers. Collect your return ticket and boarding pass at ferry terminal and you're ready to go.

(Note: Please make your payment the latest 3 days before your arrival date)

What payment methods do you accept ?

We accept almost all type of online payment method:

For Indonesian Customers We also accept BCA online or offline banking:

For Singaporean Customers We accept DBS and OCBC Bank online or offline banking:

Can i customize my tour package ?

Yes, you can definitely customize your own desired package, We also offer a group package with minimum of 10 people / group with special discounted rate. Please contact us for your further inquiries.

How do i cancel my booking?

Please cancel your booking latest 3 days (for Low Season period only) before departure date by sending us your booking number. If you cancel your reservation within 3 days or later or for High Season Booking, NO refund will be provided. Cancellation is subject to admin handling fees.